Course Overview

Course Overview

The ISO 9000 Introduction Training Course offers participants a comprehensive foundation in the ISO 9000 family of standards, with specific focus on ISO 9001:2015, the international benchmark for Quality Management Systems (QMS). The course introduces learners to the principles, terminology, and structure of ISO 9000, preparing individuals and organizations to begin their journey toward improved quality performance, customer satisfaction, and international compliance.

This course is ideal for employees at all levels seeking awareness of quality management systems, as well as those preparing for ISO 9001 implementation or certification.

Duration: 1 Day

Learning Outcomes

After completing this course, participants will be able to:

• Understand the scope, purpose, and key principles of the ISO 9000 family.
• Explain the relevance of ISO 9001:2015 in driving quality improvement.
• Identify the structure and requirements of a Quality Management System (QMS).
• Recognize how ISO 9001 aligns with process-based thinking and risk management.
• Understand the importance of customer focus, leadership, and continual improvement.
• Describe the steps toward ISO 9001 implementation and certification readiness.

Course Content

Day 1: ISO 9000 and Quality Management Fundamentals

• Module 1: Introduction to Quality and ISO 9000
  • History and Evolution of Quality Management
  • The ISO Organization and Standards Family
  • Purpose of ISO 9000, ISO 9001, and Related Standards
• Module 2: ISO 9001:2015 Overview and High-Level Structure
  • Clause-Based Structure (Annex SL Format)
  • Key Terms and Definitions
  • Process Approach and Risk-Based Thinking in Quality
• Module 3: The 7 Quality Management Principles
  • Customer Focus
  • Leadership
  • Engagement of People
  • Process Approach
  • Improvement
  • Evidence-Based Decision Making
  • Relationship Management
• Module 4: Benefits of a Quality Management System
  • Enhanced Efficiency and Productivity
  • Compliance and Market Access
  • Stakeholder Confidence and Customer Satisfaction
  • Foundation for Continual Improvement and Innovation
• Module 5: ISO 9001 Certification Journey
  • Steps for Planning and Implementation
  • Documentation and Process Mapping Basics
  • Readiness for External Audit
• Practical Exercise:
  • Self-Assessment Activity: Where Is Your Organization on the ISO 9001 Journey?
  • Group Discussion: Examples of Quality in Practice

Course Difficulty: Beginner